Top Questions about Shipping & Returns

  • What is our turnaround and delivery time?

    Overnight Prints has two different turnaround times. Both turnaround times have as a basic rule, that your order and the money transfer to our account is done by 11 o'clock noon. If you place your order on a day other than Monday there will be different turnaround times (see table). The following table should be used only as an example:

    The turnaround times starts after we recieve your money in the Overnight Prints account!
    The average time for payment to clear is subject to change according to different payment methods:
    Creditcard: immediately online
    Money Transfer: 1 day (depending on bank up to 3 days)
    Pay Pal: immediately online

    Turnaround time max. 2 working days
    Business Cards and 148mm x 105mm PostCards with UPS Standard (Priority Printing) or higher.

    1. Week

    Monday Tuesday Wednesday Thursday Friday Saturday Sunday
    If your order is done by 11 o'clock noon and the payment has cleared.. First morning of printing until 11 o'clock noon. Cutting, Finishing of products. Products are packaged. Shipping labels will be created. FIRST SHIPMENT DAY SECOND SHIPMENT DAY All orders made today at Overnight Prints will be printed on Monday. All orders made today at Overnight Prints will be printed on Monday.
    First night of printing After 11 o'clock: Cutting, Finishing of products Your order gets picked up by UPS for shipment. If you choose UPS Express Saver you will have your product today. If you choose UPS Standard, your package is in transit with UPS.    

    2. Week

    Monday Tuesday Wednesday Thursday Friday Saturday Sunday
    THIRD SHIPMENT DAY
    If you choose UPS Standard, you will receive your product during the course of the day.
               
    Depending on your location you may receive your package during the morning hours.            

    UPS Standard (without Priority Printing): Overnight Prints does not provide any guarantee on turnaround times of your product as mentioned above. Although products may be printed in one to five business days, there may be some delays when selecting UPS Standard without Priority Printing. This shipping option is for customers that do not require a fast delivery time.
    UPS Standard (with Priority Printing): The delivery of your product will take 1 to 4 business days after its been printed and received by UPS.
    (Excluding Saturday, Sunday, & Public Holidays). Depending on your location it could be delivered earlier.
    UPS Express Saver: You will receive your product on the following Business day after it's been printed and received by UPS.
    Free Business Cards: The production time for free business cards is up to 5 business days (depending on the chosen shipping type). The delivery time is done by the "Deutsche Post" and may therefore take 3 to 4 business days.

    Turnaround time max. 4 working days
    Letterheads, 210mm x 148mm Postcards, DIN long Postcards, Brochures/Flyer, DIN long Brochures, Posters and Greeting Cards with UPS Standard (with Priority Printing) and higher.

    1. Week

    Monday Tuesday Wednesday Thursday Friday Saturday Sunday
    If your order is done by 11 o'clock noon and the payment has cleared.     Third Morning of printing until 11 o'clock noon. Cutting, Finishing of products. Packaging of prodcuts. Shipping label will be created. All orders made today at Overnight Prints will be printed on Monday. All orders made today at Overnight Prints will be printed on Monday.
    First night of printing Second night of printing Third night of printing After 11 o'clock: Cutting, Finishing of products Your order gets picked up by UPS for shipment.    

    2. Week

    Monday Tuesday Wednesday Thursday Friday Saturday Sunday
    FIRST SHIPMENT DAY SECOND SHIPMENT DAY THIRD SHIPMENT DAY
    If you choose UPS Standard, you will receive your product during the course of the day.
        All orders made today at Overnight Prints will be printed on Monday. All orders made today at Overnight Prints will be printed on Monday.
    If you choose UPS Express Saver you will have your product today. If you choose UPS Standard, your package is in transit with UPS. Depending on your location you may receive your package a day earlier.        

    *The delivery time will be added on the turnaround times as mentioned above. We want to point out, that we print, ship and deliver orders only on business days (Monday to Friday).

    *Overnight Prints doesn't guarantee the compliance of the shipment days if selected UPS Standard shipment. Although we normally print in one to three days , there can be a delay in shipping with UPS. Only if UPS Express Saver is selected we guarantee that the UPS shipment will arrive the following business day after Overnight Prints hands the the product over them.

    *Overnight Prints has its own on-site printing facility and we ship throughout most of Europe.

  • Does Overnight Prints print and ship everyday?

    We print and ship Monday through Friday, excluding Public Holidays in Germany.

  • What happens if my order is delayed?

    Due to the high amount of orders we receive, some orders may experience delays occasionally. Simply email us at service@overnightprints.co.uk or call our existing queue to rectify the situation. Overnight Prints will gladly issue a credit towards a future order.